Shipping & Returns

Shipping & Returns

From the hands of our artisans to your doorstep, we take special care with every item. Here you’ll find information on how to arrange delivery, pick up your order in-store, or make a return.

Do you have a question or a specific request? Write to us at contact@lamaisondecommerce.com or call us at +33 (0)1 42 84 06 49, and please include your order number, if you have it.

Delivery

Destinations and Shipping Costs

We arrange shipping within France and internationally, depending on the destination and the characteristics of the selected parts.

Shipping costs are displayed before checkout when your order can be shipped directly from the website.

For furniture, bulky or particularly fragile items, as well as destinations not listed as payment options, please contact us at contact@lamaisondecommerce.com : we will send you a customized shipping quote before any confirmation.

If you need express delivery or would like to receive your order by a specific date, please contact us before placing your order so we can check our availability.

Preparation and Deadlines

For items in stock, your order will be prepared and shipped within 48 to 72 hours, excluding weekends and holidays. The estimated shipping time for your destination is added to this period.

Some items are made to order by our artisans. The production time is specified on the product page or agreed upon with you before your purchase is confirmed.

If your order includes both in-stock items and custom-made items, please contact us at contact@lamaisondecommerce.com to discuss the arrangement that works best for you: a single shipment once all items are ready, or separate shipments. We will inform you of any additional charges before you give your approval.

Delivery times are provided to you before you confirm your order. If you encounter any issues, our team will notify you and assist you.

In-Store Pickup

You can choose to pick up your order for free at our store:

La Maison de Commerce
232 Boulevard Saint-Germain
75007 Paris
+33 (0)1 42 84 06 49

An email will be sent to you as soon as your order is ready. Please wait for this confirmation before coming in, and be sure to bring your order number with you when you pick up your order.

International Shipments: Duties and Taxes

For destinations subject to customs formalities—including the United States, Canada, Switzerland, and the United Kingdom—customs duties, import taxes, and customs clearance fees may be added to the total amount of your order.

Unless otherwise specified in our quote or at the time of payment, these fees are not included in the price of the items or in the shipping costs. They are the responsibility of the recipient, who must pay them to the carrier or the relevant authorities, sometimes before the package is delivered.

The amount depends, in particular, on the destination country and the nature of the items. Our team can help you identify the relevant information before you make your purchase; any estimate is subject to verification by the appropriate authorities.

Customs procedures can also delay delivery.

Receipt of Your Order

Upon receipt, please check the condition of the package and its contents as soon as possible.

If the package shows visible damage, report it to the delivery person, make specific notes about the damage, and refuse the package if necessary.

If you find an item that is broken, missing, or different from what you ordered, please contact us promptly at contact@lamaisondecommerce.com, including your order number, a description of the problem, and, if possible, photos of the item, the package, and its protective packaging.

Please keep the packaging on hand while we’re in contact: it may be helpful in understanding the issue and resolving it.

The fact that you did not file a claim upon delivery does not affect your legal warranties. Our team remains your point of contact to resolve the issue.

Returns and Refunds

Would you like to change your mind?

For a distance purchase, you have fourteen (14) days starting the day after you receive the products to exercise your right of withdrawal, without having to provide a reason or pay any penalties, except for the cost of return shipping.

For an order consisting of multiple items delivered separately, this period begins the day after the last item is received. If it expires on a Saturday, Sunday, or holiday, it is extended until the next business day.

To arrange your return, please contact La Maison de Commerce via the contact form or by email at contact@lamaisondecommerce.com or by phone at +33 (0)1 42 84 06 49. Our team will provide you with the necessary instructions.

To notify us of your withdrawal, you may use the form provided below or any other statement that clearly expresses your decision, which must be submitted before the deadline expires:

You do not need prior authorization to exercise your right of withdrawal.

You then have fourteen (14) days from the date you notify us of your cancellation to return the items to that same address.

Preparing for Your Return

Carefully pack the items for shipping—using their original packaging if possible—and include any accessories.

We recommend that you use a tracked shipping method and, for valuable items, appropriate insurance. Keep your proof of shipment.

You are responsible for return shipping costs if you change your mind. For items that cannot be returned by regular mail, the return cost or an estimate of the cost will be provided to you before you make your purchase.

You may inspect the items to assess their nature, characteristics, and proper functioning. However, any depreciation resulting from handling that goes beyond this inspection may result in a reduction of the refund, under the conditions provided by law.

Your Refund

We will issue a refund using the same payment method used for the purchase, unless we have expressly agreed to use another method at no additional cost.

The refund will be issued within fourteen (14) days following notification of your cancellation. It may be delayed until the items are returned or until proof of their shipment is received, whichever comes first.

If you cancel the entire order, the initial shipping costs will also be refunded, up to the cost of the least expensive standard shipping option available. Any additional charges associated with a more expensive shipping method you selected will not be refunded.

Custom-made and Customized Parts

The right of withdrawal does not apply to items made to your specifications or significantly personalized, including certain custom-made items. When this exception applies, you will be notified before making your purchase.

The mere fact that an item is manufactured after you place your order does not automatically exclude it from the right of withdrawal.

These exceptions do not affect your rights in the event of a defect or nonconformity.

Damaged or Non-Conforming Item

If your return involves an item that was damaged during shipping or does not match your order, please contact us at contact@lamaisondecommerce.com so that we can arrange for its pickup.

We will cover the costs associated with bringing the product into compliance, including return shipping costs.

You are covered by the statutory warranties of conformity and against hidden defects. The statutory warranty of conformity may be invoked, in particular, for defects that become apparent within two years of the delivery of the goods. In accordance with legal requirements, you may be entitled to a repair or replacement or, in cases provided for by law, a price reduction or a refund.

Withdrawal Form

Please complete and submit this form only if you wish to cancel your online purchase.

Attention:
La Maison de Commerce — Returns Department
232 Boulevard Saint-Germain
75007 Paris, France
contact@lamaisondecommerce.com

I hereby notify you of my withdrawal from the contract for the sale of the following item(s):

Subject(s) concerned:

Order number:

Ordered on:

Received on:

Name of the consumer(s):

Address of the consumer(s):

Date:

Signature of the consumer(s), only if submitting a paper copy: