SHIPPING & RETURNS
At La Maison de Commerce, we celebrate the value of time: the time our artisans spend working by hand.
At La Maison de Commerce, time has value—a value that patience and waiting allow us to appreciate even more.
That’s actually why we offer certain items crafted to your specifications, which may take several weeks to complete—making them even more unique…
However, here at La Maison de Commerce too are sometimes pressed for time, in a hurry, or even impatient (we’re only human, after all). That’s why we offer you the option to have your purchase shipped via the postal service or a private carrier, or to come pick it up directly at our gallery-store.
Shipping Options
Pickup at our Paris Gallery-Store:Whether you’re a Parisianor just visiting, take advantage of your purchase to stop by and discover the rest of our collection at our gallery-store located at 232 Boulevard St-Germain, 75007 Paris (Rue du Bac metro station), Monday through Saturday from 11 a.m. to 7 p.m. (except on holidays). We look forward to welcoming you!
(*Excluding closure periods, the processing time for your order by La Maison de Commerce on the first business day following the day the order is placed. If the order is placed on a weekend or a holiday, the processing time begins on the next business day).
Shipping Times and Fees
At La Maison de Commerce, because we want beauty to be shared and accessible, we are committed to charging “fair prices.” Unfortunately, these “fair prices” do not allow us to cover the full cost of shipping (packaging and shipping fees) for your orders.
Mainland France:
Order via Colissimo on our website (excluding furniture and oversized items). For express shipping, contact us at info@lamaisondecommerce.com
Overseas Territories:
Order via Colissimo on our website (excluding furniture and oversized items). For express shipping, contact us at info@lamaisondecommerce.com
Europe:
Order via Colissimo on our website (excluding furniture and oversized items). For express shipping, contact us at info@lamaisondecommerce.com
World: United States / Canada
Prices upon request—please contact us at info@lamaisondecommerce.com.
Return Options
Return Due to Non-Compliance
The Customer is required to verify that the products received comply with the order at the time of delivery. It is the Customer’s responsibility to inspect the packages upon receipt in the presence of the delivery person and to immediately notify the carrier and La Maison de Commerce emailat info@lamaisondecommerce.comof anyissues found (impact damage, damaged package, delivery date not in line with the delivery service’s standard lead times, etc.). If such notes have not been included on the delivery slip presented to the Customer by the carrier, La Maison de Commerce will not accept any subsequent claims regarding the condition of the package(s).
In addition, any issue regarding your Order—such as missing products, damaged products, or products that do not conform to the Order—must be reported within fourteen (14) calendar days of receiving the Order, by registered mail to the following address: La Maison de Commerce, 232 Boulevard Saint-Germain, 75007 Paris – France, and by email toinfo@lamaisondecommerce.com. After this period, except in the case of a latent defect, no claims will be accepted byLa Maison de Commerce, and the products will then be deemed to be in compliance with the Order.
For any return of non-conforming product(s), the Customer must include in the package the return form, which must be completed and printed in advance using the return form sent by La Maison de Commerce email following notification of the return request. Non-conforming products must be returned in their original packaging, along with any accessories necessary for their resale, to the following address: La Maison de Commerce, 232 Boulevard Saint-Germain, 75007 Paris – France.
La Maison de Commerce that the Customer return products via registered mail or with supplemental insurance, which, if necessary, guarantees compensation for the products up to their actual market value in the event of theft or loss. In all cases, returns are made at the Customer’s own risk. It is the Customer’s responsibility to retain all proof of return. The risks and costs of return are the sole responsibility of the Customer, who is free to choose the shipping method. In the event of an incomplete or damaged return, a refund will not be issued.
Upon receipt of the return, once the non-conformity has been verified and confirmed via email to the Customer, La Maison de Commerce either a replacement for the non-conforming product(s) or a refund of the price of the non-conforming products (or the price of the products and shipping costs in the case of a fully returned order), as well as the return shipping costs for the non-non-compliant product(s) in accordance with the rate schedule (Colissimo delivery without registered mail) published by Colissimo and Colissimo International as of March 1 of the current year, excluding any taxes and customs duties paid by the Customer at the time of delivery, no later than thirty (30) days from the date La Maison de Commerce confirms the non-compliance. In the event of unreasonable or abusive claims, La Maison de Commerce refuse to fulfill any subsequent Order.
Returns under the Right of Withdrawal
The Customer has fourteen (14) calendar days from the date of receipt of the products to exercise their right of withdrawal, without providing a reason and without incurring any penalties, except for return shipping costs. This period begins on the date the products are received. If it expires on a Saturday, Sunday, or a holiday, it is extended until the next business day.
For any return under the right of withdrawal, the Customer is asked to contact La Maison de Commerce via the contact form, by emailat info@lamaisondecommerce.com, or by phone at +33(0)1 43 21 04 64, where the Customer will be informed of the procedures to follow. In particular, the Customer may use the withdrawal form provided below, which should be sent by mail and/or email to the following address: La Maison de Commerce Returns Department – 232 boulevard Saint-Germain, 75007 Paris, France / Email:info@lamaisondecommerce.com
I hereby notify you of my withdrawal from the contract for the sale of the item(s) listed below: ………………………………………………………………………………………………………………………………………………………………………….
Ordered on: .. / .. / ….
Received on: .. / .. / ….
Order Number: ……………………………………………………………………………………………………………………………………………………
Name of Client(s): ………………………………………………………………………………………………………………………………………………………….
Customer(s)' Address: …………………………………………………………………………………………………………………………………………………….
Signature of the Client(s) (only if this form is submitted in paper form): …………………………………………..
Date: .. / .. / ….
Returned products must be sent back in their original packaging, in perfect condition for resale, along with any accessories necessary for their resale, to the following address: La Maison de Commerce, 232 Boulevard Saint-Germain, 75007 Paris, France.
La Maison de Commerce that the Customer return products via registered mail or with supplemental insurance, which, if necessary, guarantees compensation for the products up to their actual market value in the event of theft or loss. In all cases, returns are made at the Customer’s own risk. It is the Customer’s responsibility to retain all proof of return. The risks and costs of return are the sole responsibility of the Customer, who is free to choose the shipping method. In the event of an incomplete or damaged return, the return will not be accepted and no refund will be issued.
Subject to compliance with these terms and conditions, La Maison de Commerce , via a credit to the credit card used to place the Order, the price of the returned product(s), or the price of the product(s) and the shipping costs in the event of a fully returned Order, up to the amount specified in the rate schedule (Colissimo shipping without registered mail) published by Colissimo and Colissimo International as of March 1 of the current year, no later than thirty (30) days after La Maison de Commerce receives the return.
Products are packaged to meet shipping requirements and to ensure optimal protection during delivery. Customers are asked to adhere to these same standards when returning products, whether due to a defect or as part of the right of withdrawal. In the event that a product or products are returned damaged due to inadequate packaging, La Maison de Commerce decide to issue only a partial refund or to refuse a refund if the items cannot be resold in their current condition.
Certain products, due to their nature, cannot be returned or are likely to spoil or expire quickly. They are excluded from the right of withdrawal. This includes, in particular, products custom-made at the Customer’s request or products whose original packaging has been opened, including any food or cosmetic products that have been opened or damaged by the Customer after delivery, as they cannot be returned for health and hygiene reasons.
In addition, any custom-made product cannot be returned and will remain the customer's responsibility.